Close the gap between your customers and your team.
Fractional CX consulting or AI back-office automation. Depending on where the gap lives.
Someone who runs the room and reads the customer.
Design sprints, JTBD research, journey mapping, empathy maps. For companies making product and CX decisions without real customer signal. I embed, run the work, and close the loop with your delivery team.
AI back-office for your business.
The admin that eats your time, automated. Client comms, lead follow-up, scheduling, reporting. We start with how you already work and build around it. No new platform to learn. Everything runs on your machine, owned by you.
Delivery track record
What others say
"His energy is contagious; he sucks you straight in. He makes you put the customer first. Working with Baz is simply good fun."
Product & Design Leader · Gumtree
"Relentless customer advocacy, and the craft to back it up. He brought the voice of the customer into every room, turned data into insight, and fought for the right outcome every time. The perfect person to keep you grounded while you aim high."
Technical Founder & Principal Data & AI Engineer · Datafabric
"A master of his craft. He led the team to many successful product deliveries; empathetic, bright, and full of energy. I would not hesitate to recommend him."
Senior .NET Developer · GovTech
15 years in operational and customer experience optimisation across marketplaces, real estate, startups and GovTech. Awesome brands like Gumtree and Rockend Real Estate.
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